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Real Estate

How to Handle Tenant Complaints

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As a property manager, you will undoubtedly receive tenant complaints. Being able to effectively handle tenant complaints and appease your tenants is an essential skill that every property manager should have. Successfully managing tenant concerns will help tenant retention and strengthen the relationships you have with your residents. Here are some of the most common complaints and how to handle them. Neighbours Tenants complaining about noisy neighbours is very common. When you're living in shared spaces with shared walls, you're likely to hear some noise every once and a while. If the problem seems to be an ongoing valid issue rather than
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How to Get Your Tenants to Renew Their Leases

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Keeping your tenants happy and having them renew their leases is a win for both parties. They won't be stressed looking for a new place, and you don’t have to spend extra time and money showing the unit. If you're worried that your tenants will go searching to see if the grass is greener somewhere else, here are our tips to help get your existing tenants to renew their leases. Establish a relationship  You shouldn’t be best friends with your tenants, but you should be friendly enough that they feel comfortable approaching you with concerns or requests. Maintaining positive relationships with
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Make Your Property Management Company Stand Out

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Ensuring that your property management company stands out against the competition is essential to your company's growth. Marketing yourself effectively will help increase your profit and visibility without increasing your stress. Determining your competitive advantage and emphasizing it is the key to growing as a business. We've come up with a list of ways you can leverage your property management company and attract new tenants. Have an edge You need to determine what you’re offering that sets you apart from your competition. Leveraging that edge over other PM companies will be crucial in marketing and advertising. Knowing what sets you apart and sticking
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5 ways to make your tenants love you

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Have you ever wondered what you can do for your tenants to get them to love you? Landlord-tenant relationships are stereotyped as being rocky, but this doesn't need to be the case. Doing a few simple things for your tenants can really strengthen the relationship and ensure that they'll continue to renew their leases.  To give you some inspiration we've come up with 5 things you can do to make your tenants love you. Connect with them. It’s 2017, and as we already determined your tenants are pretty techie. Tenants want to be able to reach you on various platforms should
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Developing Positive Relationships with your Tenants: Student Edition

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There are many things to consider when renting to students. The student housing market is unique, so your renting strategy should accurately fit your audience. We have created a list of ways you can develop positive relationships with your student tenants and ultimately help grow your portfolio. Communication: Communication is key when it comes to maintaining strong relationships with your tenants. It is very important to provide a number of ways your tenants can contact you, whether it’s via phone, email, or social media. Head here for the best ways you can connect with your tenants online. Making yourself available
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Helpful San Francisco-Based Tech Companies

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You may have heard that RentMoola has just opened an office in San Francisco! To celebrate this we have compiled a list of tech solutions for property managers. Property managers can have a lot going on in their lives, so these San Francisco-based start-ups offer great ways to help stay organized and simplify your daily life. Cleanify: Cleanify is a service that is available across the US that pairs you with top rated cleaning pros in your area. This quick, user-friendly service offers a variety of different cleaning packages that suit all your cleaning needs! Cleanify is a great site
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New Year’s Resolutions for Property Managers

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Being a Property Manager isn't an easy task, but it certainly is rewarding. There's always going to be room for improvement, and what better time than the New Year to set some goals! Here are some ideas to get you started. Have and Build And Emergency Fund This one is important! Having an emergency fund for each of your rental properties will alleviate any stress you might have if you have surprise repairs to make! It'll also come in handy when your rental units and property are vacant. Here's a great post we did on tenant repairs, what you are
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Holiday Shopping Stats 2016

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The Holidays are by far one of the busiest times of the year. Here's how people around the US spend their money and their time shopping! Happy renting and Happy Holidays from the team at RentMoola!
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Property Manager Tips for the Holiday Season

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The holidays and winter in general call for a little bit of extra security and care for your tenants. Not only do the winter months bring on slippery sidewalks and slushy front entrances, it also brings in the in-laws and guests, who might now know the rules of your building. We’ve come up with a list of ways you can minimize the holiday risks and have yourself a happy holiday. Decorations Christmas trees are the go-to decoration for most tenants. Besides being pretty, they also can pose as a fire threat. Make sure to let your tenants know to keep
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Happy Holidays, Happy Tenants!

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Let's face it, the holidays can be a stressful time. There's nothing better than coming home to a brightly decorated, cozy apartment. Even better, to an apartment that feels like home. Here are some helpful ways to engage with your tenants, to make the most of the holidays, and help to keep your tenants happy over the holidays. Decorate Your Lobby The lobby of your apartment is the first contact your tenant has when they get home from a long day of work (or holiday shopping). Help them get into the holiday spirit by decorating your lobby. Check out our
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